Client Service Representative

Responsibilities

• Respond to client inquiries through email, phone, and chat support channels
• Provide accurate and timely information to clients regarding their accounts and services
• Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
• Assist clients with setting up new accounts and services
• Proactively reach out to clients to ensure satisfaction with our services and address any concerns
• Maintain accurate and up-to-date client records and documentation
• Work collaboratively with internal teams to ensure client needs are being met
• Continuously improve knowledge of our products

Requirements

• High school diploma or equivalent; college degree preferred
• 2+ years of experience in a customer service or client support role
• Strong written and verbal communication skills
• Ability to multitask, prioritize and manage time effectively
• Excellent problem-solving skills
• Proficient in Microsoft Office and experience with customer service software and tools
• Ability to work independently and as part of a team
• Strong customer service orientation and a positive attitude

Benefits

• Group Health Insurance
• Leave Encashment on Gross
• Yearly Bonus
• 12 Paid Indian & US Holidays
• Home pick up and drop company transportation

About the Company

All Care Therapies is a rapidly growing IT and Medical back office Management Company providing superior consulting and management services for the healthcare industry.