Client Service Officer

Responsibilities

• Deliver high-quality customer service both face-to-face and over the phone
• Assist clients with housing applications, assessments, and allocation processes
• Maintain accurate records, reports, and client documentation
• Liaise with internal teams and external support agencies to coordinate care
• Respond to enquiries professionally, sensitively, and effectively
• Build positive and sustainable relationships with clients and stakeholders
• Contribute to the continuous improvement of service operations

Requirements

• Experience working in the social service, community, or housing sector
• Proven experience in customer service and managing complex client needs
• Knowledge of housing pathways or crisis accommodation
• Highly organised with strong administrative skills and attention to detail
• Ability to communicate effectively with people from diverse social backgrounds
• Resilience and the ability to work effectively in complex environments

Benefits

• Not-for-profit salary packaging to reduce your taxable income
• Rewarding work making a meaningful difference in the community
• Free external, confidential counselling and access to chaplaincy support
• Opportunities for volunteering and professional development
• Extra leave, including Mission Australia Thank You Day and Work Anniversary Day off
• Opportunity to purchase additional annual leave

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing access to safe, affordable housing and innovative, evidence-based support services to tackle the root causes of homelessness and disadvantage.