Client Service Manager

Responsibilities

• Oversee daily service delivery and multiple sites or projects
• Act as the primary daily contact for the client
• Manage site financials, including hours, gross margin, and profitability
• Manage direct reports and supervisory staff
• Drive operational improvements and solution design
• Coordinate and lead vendor partner negotiations
• Ensure strict adherence to all SPS policies and procedures
• Maintain client and employee satisfaction indices
• Manage resources including people, hardware, software, and facilities
• Coordinate staff schedules to ensure appropriate coverage

Requirements

• High School Diploma or equivalent
• 5+ years of experience in relationship building and operational management
• Previous experience managing or supervising 5-10 employees
• Ability to interact effectively with C-level executives
• Strong computer skills and understanding of selling skills
• Excellent English written and oral communication skills
• Ability to lift or move 40 lbs. or greater frequently
• Ability to perform daily walkthroughs and site inspections

Preferred Qualifications

• Industry-related experience

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. Their services include Mailroom Management, Office Services, and Document Processing Services for sectors such as banking, insurance, legal, and higher education.