Client Service Manager

Responsibilities

• Lead and manage daily lockbox processing activities
• Achieve contractual business results and provide leadership over daily production
• Monitor departmental goals and provide trend analysis to management
• Manage and coach supervisors and team members to foster a high-performing team
• Ensure adherence to company quality standards and continuous improvement initiatives
• Maintain and update comprehensive process documentation
• Handle incident reporting and root cause analysis
• Conduct regression testing to ensure system stability

Requirements

• High School Diploma or equivalent
• 5+ years of experience in operations management and client relationship management
• Previous experience leading teams of 5–10 employees or more
• Strong computer skills and business acumen
• Ability to travel locally up to 25%

Preferred Qualifications

• Experience in a service-driven or facilities management environment

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. Their services include Mailroom Management, Office Services, and Document Processing Services for sectors such as banking, insurance, and legal.