Client Service Manager

Responsibilities

• Manage service delivery and client relationships within specialized areas such as Custody, Fund Accounting, Transfer Agency, or Middle Office Outsourcing
• Ensure timely and accurate delivery of reports and information to maintain high client service levels
• Act as the primary point of contact for day-to-day client queries and issue resolution
• Manage complex projects including strategic change management, process re-engineering, and new product initiatives
• Identify and address service issues proactively and provide technical expertise for new or complex products
• Collaborate with Relationship Managers and internal operations teams to improve processes and oversee software installations
• Maintain risk management and compliance programs for the assigned group
• Provide management reporting on transaction volumes, productivity, and service impact

Requirements

• College or University degree and/or relevant proven work experience
• Strong knowledge of financial industry operations, including fiduciary services
• Proficiency with trust systems
• Excellent analytical and problem-solving skills
• Superior oral and written communication skills

About the Company

Northern Trust is a Fortune 500, globally recognized financial institution that has been in continuous operation since 1889. We provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions, driven by our enduring principles of service, expertise, and integrity.