Client Service Manager Broker Tax & Trading

Responsibilities

• Act as a reliable contact for existing customers and prospects via phone, email, and chat
• Provide 2nd-level support for complex inquiries regarding brokerage, tax, and trading
• Collaborate with internal departments to find rapid solutions for complex issues
• Take ownership of customer satisfaction and long-term retention
• Identify product and process improvement opportunities by analyzing customer feedback
• Work closely with Product and Operations teams to enhance service quality

Requirements

• Completed commercial training (ideally Bank Clerk) or a university degree
• At least 1 year of relevant professional experience in Banking, FinTech, or financial services
• Strong understanding of digital brokerage processes, including security transfers and corporate actions
• Knowledge of German withholding tax (Abgeltungsteuer) and withholding tax topics
• High affinity for capital market products and digital solutions
• Ability to work precisely and detail-oriented under time pressure
• German language proficiency at C1 level and English at B2 level

Benefits

• Work in a central office in Munich or Berlin with modern hardware and tools
• Professional development through internal training, knowledge sharing, and a personal education budget
• Attractive compensation package and company pension scheme
• 50% monthly contribution toward the 'Deutschland Ticket'
• Free subscription to the PRIME+ Broker
• Flexible fitness options via Urban Sports Club
• Opportunity to work from abroad

About the Company

Scalable Capital is a leading digital investment and banking platform with a full banking license. We enable people across Europe to manage their finances independently through our scalable broker, digital wealth management, and specialized exchange services. Founded in 2014, we have grown to over 700 employees across Europe, serving more than one million customers.