Client Service Manager

Responsibilities

• Act as the main liaison between clients and warehouse, office, and technical teams
• Coordinate and monitor warehouse inbound and outbound shipments for E-commerce, wholesale, and retail
• Monitor WMS system to track SLA and address late orders
• Prepare, analyze, and send daily reports to senior leaders and clients
• Research error resolution for inventory issues and review billing for accuracy
• Handle client complaints, disputes, and conflicts while maintaining cooperative relationships
• Assist in training new clients on WMS usage
• Maintain current vendor compliance information and gather customer data

Requirements

• 1 to 3 years of relevant customer service experience
• High school diploma or equivalent preferred
• Third Party Logistics (3PL) experience is a plus
• Proficiency in Microsoft or Google suites
• Strong multitasking and problem-solving skills
• Ability to work in a fast-paced office/warehouse environment

Benefits

• Medical, dental, and vision insurance
• Flexible spending and dependent care accounts
• 401(k) match
• PTO, sick time, and paid holidays
• Company-paid Employee Assistance Program (EAP)