Client Service Manager - Analyst

Responsibilities

• Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals.
• Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding client and institutional integrity.
• Drive process automation initiatives by leveraging systems architecture and automation technologies to enhance operational efficiency.
• Manage internal stakeholder relationships and influence decision-making processes to align team objectives with broader goals.
• Oversee conflict resolution within the team and with clients using effective negotiation strategies.

Requirements

• 2 or more years of experience managing customer service teams with a focus on operational tasks and relationship management.
• Demonstrated proficiency in resource allocation and strategic planning to achieve organizational objectives.
• Knowledge of implementing anti-fraud strategies to protect clients and the institution.
• Proven experience in process automation and the application of automation technologies for operational efficiency.
• Strong conflict management skills with the ability to facilitate discussions and create win-win solutions.

Preferred Qualifications

• Experience in the banking or financial services industry, specifically within commercial or investment banking.
• Strong leadership skills with the ability to inspire and motivate high-performing teams.
• Analytical and problem-solving skills to assess complex situations and develop effective solutions.
• Familiarity with banking software, systems, and data analytics tools.
• A mindset focused on continuous improvement and process enhancement.

About the Company

JPMorganChase is a leading global financial institution offering innovative solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients. With a history spanning over 200 years, we are a leader in investment banking, consumer banking, commercial banking, and asset management.