Client Service Lead

Responsibilities

• Lead, coach, and train a team of client service specialists during the weekend night shift
• Respond to orders, general client inquiries, invoice questions, and client complaints
• Resolve issues regarding orders, delivery dates, or service quality
• Determine the cause of client complaints and implement effective solutions and corrections
• Record consistent problem areas to improve service quality
• Handle complex client responses that may require deviations from standard procedures

Requirements

• High School Diploma or GED
• 3-5 years of client service experience
• Strong knowledge of Freight Forwarding operations
• Proven problem-solving and conflict resolution skills
• Ability to multi-task and maintain a high quality focus in a fast-paced environment

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off (17 days per year) for sick or personal use
• Medical, Dental, and Vision benefits
• Tuition Reimbursement for job-related education
• Employee Referral Bonuses and Recognition Programs
• Paid Volunteer Time and Wellness Incentives
• Employee Discounts

About the Company

Crane Worldwide Logistics is a leader in the logistics industry, providing comprehensive supply chain solutions. We pride ourselves on being a Great Place to Work and offer our employees excellent benefits and opportunities for career growth.