Client Service Executive

Responsibilities

• Manage and update clinician schedules to ensure efficient session allocation and resolve conflicts.
• Coordinate clinician availability, appointment bookings, and cancellations.
• Maintain accurate records of clinician schedules, session logs, and client appointments in scheduling systems.
• Assist in clinician onboarding by ensuring proper documentation and schedule integration.
• Provide administrative support, including preparing reports and updating tracking sheets.
• Support commercial growth by assisting with marketing materials and coordinating logistics for EAP (Employee Assistance Program) events.
• Liaise with clinicians and internal teams to facilitate smooth daily operations.

Requirements

• Diploma or Bachelor's degree in Business Administration, Healthcare Management, Marketing, or a related field.
• 2-3 years of experience in appointment scheduling, healthcare administration, marketing coordination, or clinic operations.
• Proficiency in Microsoft Office (Word, Excel) and scheduling software.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in English is required.
• Ability to handle high-volume scheduling and resolve conflicts efficiently.

Preferred Qualifications

• Mandarin proficiency is highly desirable.
• Knowledge of Malay, Tamil, or other foreign languages is an advantage.
• Experience working in a mental health, healthcare, or service industry setting.
• Tech-savvy mindset with the ability to quickly learn new systems.

About the Company

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally. Through our AI-powered platform, we combine high-quality care with advanced technology to deliver unmatched clinical effectiveness and access to life-changing mental health support.