Client Service Coordinator

Responsibilities

• Address customer questions, requests, concerns, or complaints in a timely manner
• Maintain regular and professional contact with internal and external customers
• Develop and maintain strong relationships with new and existing customers
• Process orders from inquiry to final report and invoice
• Resolve customer inquiries and complaints effectively
• Analyze and propose improvements to the customer service process
• Collaborate with sales and operation teams to ensure timely responses

Requirements

• College degree
• 1-2 years of experience in customer service
• Fluent verbal and written English
• Proficiency in Microsoft Office Suite
• Strong multitasking and time management skills
• Excellent communication and problem-solving abilities

About the Company

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries.