Client Service Coordinator, Admissions

Responsibilities

• Oversee day-to-day operational needs of the Client Services unit, including planning workflows and coordinating staff service schedules.
• Provide leadership, supervision, and mentoring to Client Services Advisors and Assistants in a high-volume, fast-paced environment.
• Develop and deliver ongoing training sessions regarding admissions, financial aid, student accounts, and university policies.
• Resolve escalated enquiries and complaints from students, families, and stakeholders with diplomacy and professionalism.
• Advise students on program, application, and course requirements while providing guidance on government financial aid programs like OSAP.
• Track program metrics to identify trends and recommend process improvements to management.
• Serve as a subject matter expert and resource for university colleges, faculties, and other departments.

Requirements

• Bachelor's Degree or an equivalent combination of experience.
• Minimum of four years of experience in a post-secondary student service environment.
• Proven experience interpreting and applying undergraduate admissions and financial aid policies.
• Demonstrated supervisory experience in a high-volume client service environment, including training and scheduling staff.
• Proficiency with student information systems such as Slate, ROSI, AS400, or HUB applications.
• Advanced Microsoft Office skills, including spreadsheet management and presentations.
• Strong communication and interpersonal skills, with the ability to handle sensitive or emotionally charged situations with tact and empathy.

About the Company

The University of Toronto is a global leader in education and research. The Client Services unit within Strategic Enrolment Management supports the admissions, financial aid, and student account operations, serving as the primary point of contact for prospective and current students across all campuses.