Client Service Consultant: Onboarding

Responsibilities

• Manage the client onboarding process and account creation for individuals and legal entities using Docfox and unit registry systems.
• Perform validation checks on client documentation to ensure compliance with FICA requirements and relevant RMCP.
• Follow up on outstanding information and documents with clients, providing regular feedback and exceptional service.
• Capture regulatory classifications (FATCA, ASISA, SARB) and tax classifications (DWT, IWT) accurately.
• Work closely with Compliance and Internal Audit to ensure adherence to FICA RMCP and submit high-risk clients for review.
• Implement and maintain process controls using workflow management to ensure all items are updated and escalated appropriately.
• Review current client data and perform remediation where FICA requirements are not met.

Requirements

• 1-2 years of experience in a client onboarding role.
• Sound understanding of FICA, DWT, and FATCA legislation.
• Knowledge of the UT Manco environment and operations.
• Matric as a minimum requirement.

Preferred Qualifications

• Relevant tertiary qualification.

About the Company

Prescient is a multinational financial services provider offering investment management, stockbroking, platform and administration services, and retirement solutions. Our Transfer Agency team acts as a vital conduit between clients and our operational teams, ensuring timely and accurate service to all investors.