Client Service Associate

Responsibilities

• Serve as the main point of contact for clients, customers, and event attendees during promotional events
• Provide exceptional customer service by answering questions and resolving concerns professionally
• Assist with event setup, coordination, and execution for live events and retail promotions
• Build positive relationships with customers to create engaging brand experiences
• Collaborate with marketing and event teams to ensure successful campaign execution
• Represent client brands with enthusiasm and professionalism in fast-paced environments

Requirements

• Strong communication and interpersonal skills
• Friendly, outgoing, and customer-focused personality
• Ability to multitask and work effectively in fast-paced environments
• Problem-solving mindset with strong attention to detail
• High school diploma or equivalent preferred
• No prior experience required; we provide paid training

Benefits

• Paid training and hands-on mentorship
• Career growth opportunities and advancement potential
• Supportive and collaborative team environment
• Experience working with live events and national brand promotions
• Fun, energetic, and fast-paced workplace culture

About the Company

THE GEM Inc. is a rapidly growing event marketing and customer engagement company. We specialize in creating high-impact promotional campaigns, live events, and memorable brand experiences for nationally recognized brands to increase awareness and community outreach.