Client Service Associate

Responsibilities

• Serve as the primary point of contact for client and attendee inquiries
• Build and maintain strong client relationships by understanding individual needs
• Assist event attendees with registration, scheduling, and general information
• Address and resolve customer concerns efficiently with professionalism and empathy
• Collaborate with internal event coordination and marketing teams to ensure seamless execution
• Maintain clear communication across phone, email, and in-person channels
• Support overall event operations to ensure a smooth and engaging customer experience

Requirements

• 1+ years of experience in customer service, hospitality, or event coordination preferred
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to communicate confidently
• Proven problem-solving abilities and a proactive mindset
• Strong organizational skills and high attention to detail
• Ability to remain composed and adapt quickly in fast-paced environments

Benefits

• Opportunities for career growth and professional development
• Experience working with recognizable brands and exciting live events
• Collaborative and energetic team environment

About the Company

THE GEM Inc. is a fast-growing and innovative event marketing agency dedicated to creating memorable brand experiences and impactful live events. We are passionate about delivering exceptional customer engagement and high-quality client support.