Client Service Associate

Responsibilities

• Greet and assist customers in a professional and friendly manner
• Provide information about products, services, promotions, and events
• Answer customer questions and address concerns during live events
• Build positive relationships with customers and event attendees
• Deliver exceptional customer service and support during promotional campaigns
• Help coordinate attendee experiences and event activities
• Collaborate with team members to ensure successful event execution
• Assist with event setup, organization, and customer engagement activities

Requirements

• Strong communication and interpersonal skills
• Positive attitude and customer-focused mindset
• Ability to work effectively in a team environment
• Strong problem-solving and organizational abilities
• Comfortable interacting with customers in face-to-face settings
• High school diploma or equivalent

Preferred Qualifications

• Experience in customer service, retail, hospitality, restaurant, or sales

Benefits

• Competitive compensation
• Paid training
• Professional development opportunities
• Supportive and team-oriented work environment
• Hands-on experience in customer engagement and event support
• Opportunities for career growth within the organization
• Performance-based recognition programs

About the Company

THE GEM Inc. is a growing event marketing and customer engagement company that helps brands connect with consumers through live events, community outreach, and promotional campaigns. Our team is committed to creating positive experiences while delivering exceptional customer service and support.