Client Service Associate

Responsibilities

• Serve as the primary point of contact for client and attendee inquiries
• Provide timely, accurate, and professional communication regarding events and services
• Build and maintain strong client relationships through consistent support and engagement
• Assist event attendees with registration, event details, and general inquiries
• Deliver a welcoming, solution-focused customer experience at all touchpoints
• Address and resolve client or attendee concerns efficiently and professionally
• Collaborate with internal teams to ensure smooth communication and issue resolution
• Communicate event updates, changes, and important information clearly and promptly

Requirements

• Strong verbal and written communication skills
• Professional, friendly, and customer-focused demeanor
• Ability to remain calm and solution-oriented in fast-paced environments
• Strong problem-solving and critical thinking skills
• Ability to multitask and adapt to changing priorities
• Team-oriented with a positive, proactive attitude

Preferred Qualifications

• Experience in customer service, hospitality, retail, events, marketing, or client support roles

Benefits

• Paid training and onboarding program
• Full-time schedule with consistent hours
• Competitive base pay plus performance-based incentives
• Clear advancement opportunities into leadership and client relations roles
• Hands-on experience in event marketing and client engagement
• Supportive, team-driven environment with ongoing training

About the Company

THE GEM is a fast-growing event marketing and experiential promotions firm dedicated to delivering impactful, memorable experiences for clients and event attendees.