Client Service Associate

Responsibilities

• Receive, sort, and distribute inbound mail and packages
• Process outgoing shipments using postage and shipping systems
• Track deliveries and maintain accurate records using scanning tools
• Fulfill basic print and document requests
• Provide light support for copier equipment, including toner replacement
• Monitor and replenish paper and office supplies
• Maintain clean, organized mailrooms and service areas
• Assist with meeting room setups, office moves, and workplace support tasks
• Communicate with employees regarding deliveries and service requests

Requirements

• High school diploma or equivalent
• Strong communication and customer service skills
• Ability to work independently and stay organized
• Comfort using basic office systems and Microsoft Office
• Ability to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts)
• Ability to stand, walk, bend, and move throughout the day

Preferred Qualifications

• 2+ years of relevant experience
• Familiarity with shipping/receiving processes
• Experience with handheld scanners, pallet jacks, or carts

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. Our services include Mailroom Management, Office Services, and Document Processing Services for clients in sectors such as banking, insurance, legal, and higher education.