Client Service Associate

Responsibilities

• Support Investment Advisors (IAs) and branch operations through day-to-day administration and exceptional client service.
• Coordinate marketing activities, including social media initiatives, client recognition, and event planning.
• Schedule and prepare client portfolio reviews, including setting up calls and meetings.
• Manage client inquiries, account maintenance, new account setups, transfers, and fund remittances.
• Execute client-initiated trades and provide requested stock information.
• Maintain and organize client databases, files, and regulatory documentation.
• Monitor incoming and outgoing assets to notify IAs of required portfolio rebalancing.
• Mentor and coach junior team members on technology, policies, and procedures.
• Ensure all transactions comply with risk management frameworks and regulatory requirements.

Requirements

• 3–5 years of relevant experience in wealth management or a related field.
• Advanced knowledge of investment processes and administrative procedures.
• Strong understanding of trade processing rules and compliance regulations.
• Proven ability to manage client relationships and resolve complaints effectively.
• Excellent verbal and written communication, organizational, and analytical skills.
• Ability to meet all licensing and certification requirements for the specific jurisdiction.

Preferred Qualifications

• Knowledge of Insurance and group products.
• Experience with Trust and Estate services.
• Background in Financial or Retirement planning.

Benefits

• Competitive salary and commission structure.
• Comprehensive health insurance and accident/life insurance.
• Retirement savings plans.
• Tuition reimbursement and professional development opportunities.

About the Company

BMO is a leading North American bank driven by a single purpose: to Boldly Grow the Good in business and life. With over 12 million customers, we provide personal and commercial banking, wealth management, and investment services across Canada, the United States, and globally.