Client Service Analyst - Payments

Responsibilities

• Serve as the primary contact for key client inquiries across Tokyo, Singapore, and the Philippines
• Deliver key performance indicators focused on enhancing the client experience
• Manage departmental risk and ensure compliance with regulatory requirements and internal policies
• Collaborate with support functions and partner business units to provide timely client responses
• Drive continuous improvement initiatives to enhance service quality and operational efficiency
• Foster strong relationships with clients and prospects at multiple levels, including finance and legal

Requirements

• Bachelor’s Degree
• At least 3 years of experience in the Financial Services industry, specifically in banking, payments, or client services
• Fluency in both Japanese and English with strong written and verbal communication skills
• Strong analytical skills and the ability to resolve complex issues
• Proven ability to prioritize multiple responsibilities and work effectively under pressure
• Meticulous attention to detail and a commitment to thorough resolution

Preferred Qualifications

• Basic understanding of banking products and payment operations
• Demonstrated experience in team leadership or mentoring frontline employees
• Hands-on experience in project coordination or management
• Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word)
• Familiarity with automation tools and digital platforms to streamline workflows

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, and institutional investors. Our Global Banking business is one of the largest wholesale banking client franchises in the world, dedicated to building trusted, long-term partnerships to help clients achieve their business objectives.