Client Service Analyst - Payments

Responsibilities

• Serve as the primary contact for global client inquiries, building trusted relationships across multiple regions.
• Deliver key performance indicators focused on enhancing the client experience through proactive problem-solving.
• Manage departmental risk and ensure strict compliance with regulatory requirements and internal policies.
• Collaborate with support functions and partner business units to ensure timely and accurate client responses.
• Drive continuous improvement initiatives to enhance operational quality and efficiency.
• Monitor operations and personnel to maintain adherence to firmwide standards and audit readiness.

Requirements

• Bachelor’s Degree.
• At least 3 years of experience in the Financial Services industry, specifically within banking, payments, or client services.
• Fluency in both Japanese and English with strong written and verbal communication skills.
• Strong analytical skills with the ability to resolve complex issues and manage stakeholder expectations.
• Proven ability to prioritize multiple responsibilities and work independently under pressure.
• Meticulous attention to detail and a commitment to high-quality resolution.

Preferred Qualifications

• Basic understanding of banking products and payment operations.
• Experience mentoring frontline employees and supporting skills development.
• Hands-on experience in project coordination or management.
• Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word).
• Familiarity with automation tools and digital platforms to streamline workflows.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our Global Banking business is one of the largest wholesale banking client franchises in the world, dedicated to building long-term partnerships that help clients achieve their business objectives.