Client Service Ambassador

Responsibilities

• Act as a liaison between clients, laboratory management, and department personnel
• Provide quality and timely responses to internal and external client inquiries
• Communicate results, problems, and discrepancies to clients and follow through to resolution
• Track and trend client data as required
• Identify client concerns and trends to recommend improvements
• Set up new client accounts in LIMS and create sample submission documents
• Maintain records of all client communications and requirements
• Notify laboratory of special client requirements and monitor compliance
• Ensure compliance with ISO 17025 standards

Requirements

• High school Diploma or GED
• 1+ years of laboratory experience
• Proficiency with LIMS and Client Portal systems
• Proficiency with Microsoft Word and Excel
• Strong problem-solving and prevention skills
• Effective written and verbal communication skills
• Ability to maintain professionalism under stressful conditions

Preferred Qualifications

• 4-year degree in Food Science, Microbiology, or a closely related field

About the Company

SGS is the world's leading testing, inspection, and certification company, recognized as the global benchmark for sustainability, quality, and integrity.