Client Service Agent

About the Company

Founded in 1972, TOMRA offers automated collection solutions for beverage packaging for closed-loop recycling, collecting metal, plastic, and glass packaging to be reused and recycled into new packaging. TOMRA Collection is part of the TOMRA Group, which creates sensor-based solutions to maximize resource productivity.

Responsibilities

• Respond to calls from client locations
• Provide technical assistance via hotline to clients and field colleagues
• Monitor systems and perform diagnostics through the web portal
• Interact with technicians, colleagues, and clients visiting locations
• Analyze anomalies and implement corrective measures
• Process remote online machine configurations and modifications
• Provide professional service levels and client assistance
• Investigate client complaints and report cases to the technical team

Requirements

• 0-4 years of experience in customer service
• Excellent customer service skills
• Intermediate English level is an advantage
• Analytical thinking and problem-solving skills
• Strong time management and communication skills
• High attention to detail and adaptability
• Solution-oriented and process-oriented mindset
• Technical affinity
• Ability to manage multiple stakeholder expectations

Benefits

• Attractive salary package
• Access to private medical services
• Meal tickets
• Public transport reimbursement
• Office chair massage
• Specialized training and courses
• Easter and Christmas bonuses
• Teambuilding and employee events