Client Relationship Manager, Consumer Lines

Responsibilities

• Build and maintain strong senior-level relationships with client stakeholders, acting as a trusted partner and primary point of contact.
• Lead Quarterly Business Reviews to ensure schemes perform in line with partner and company expectations.
• Review portfolio performance metrics, including loss ratios, claims trends, conversion, and retention, to drive action plans.
• Collaborate with underwriting, claims, operations, product, finance, legal, and compliance teams to deliver client commitments.
• Identify opportunities to improve processes, reporting, and service delivery to support a scalable operating model.
• Ensure all client activity complies with contractual obligations, internal governance, and regulatory standards such as Consumer Duty and FCA expectations.
• Develop specific action and marketing plans for key accounts to optimize existing business and grow new channels.

Requirements

• Proven experience in client relationship management, including experience operating at the board level.
• Background in insurance, financial services, or a regulated consumer environment.
• Strong commercial acumen with experience delivering against business plans and performance targets.
• Solid understanding of working within a regulated environment.
• Knowledge of consumer lines insurance products, including sales, product, claims, and commercials.
• Outstanding written and verbal communication skills.
• Proficiency in MS Office suite (PowerPoint, Word, and Excel).
• Demonstrable experience in engaging, negotiating with, and influencing stakeholders at all levels.

Preferred Qualifications

• Professional insurance qualifications are highly desirable.

About the Company

Chubb is a leading global insurance company. Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners.