Client Relations Specialist

Responsibilities

• Maintain strong and professional relationships with clients through regular follow-ups
• Conduct quality calls to ensure service standards and client satisfaction are met
• Handle client complaints and resolve conflicts professionally
• Coordinate with internal teams to ensure client issues are resolved promptly
• Follow up with clients regarding pending payments
• Ensure all client requests are handled in a timely manner
• Keep detailed records of client communication and feedback
• Report significant client concerns to management

Requirements

• Previous experience in Customer Service, Client Relations, or Account Management
• Fluent English proficiency (both spoken and written)
• Strong communication and interpersonal skills
• Proven problem-solving and conflict resolution abilities
• Excellent task tracking and follow-up skills
• Ability to handle difficult situations with professionalism

About the Company

Talent 360 focuses on delivering high-quality service and maintaining excellence in client engagement and professional relations.