Client Relations Specialist

Responsibilities

• Follow up with clients regularly to ensure satisfaction and maintain professional relationships
• Conduct quality calls to ensure service standards are consistently met
• Handle client complaints and resolve conflicts professionally
• Coordinate with internal teams to address and resolve client issues
• Follow up with clients regarding pending payments
• Maintain accurate records of client communication and feedback
• Report significant client concerns to management

Requirements

• Previous experience in Customer Service, Client Relations, or Account Management
• Fluent English proficiency (both spoken and written)
• Strong communication and problem-solving skills
• Ability to handle difficult situations with professionalism
• Excellent time management and attention to detail
• Ability to follow up and track tasks accurately

Benefits

• Competitive salary based on experience
• Medical insurance coverage
• Company-provided mobile phone, SIM card, and laptop
• Standard working hours (9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM)
• Weekends off (Saturdays and Sundays)
• Opportunity to work with expanding FMCG brands across regional markets

About the Company

Rosalte is a growing company focused on delivering high-quality services and building long-term relationships with our clients. We believe that strong client communication and satisfaction are key factors in our success.