Client Relations Specialist

Responsibilities

• Welcome and support clients throughout evening programming
• Build positive, professional relationships with clients and families
• Track attendance and communicate attendance concerns
• Assist with scheduling, client communication, and program coordination
• Support admissions and intake-related processes
• Maintain accurate documentation and records within the EMR
• Conduct urine drug screens in accordance with policy
• Support client accountability and program expectations
• Monitor common areas to maintain a safe, professional environment

Requirements

• Strong administrative and organizational skills
• Excellent verbal and written communication
• Professional, polished, and client-focused demeanor
• Ability to build rapport while maintaining appropriate boundaries
• High school diploma or GED
• Valid driver's license and reliable transportation
• Eligible for Level II background screening and drug test

Preferred Qualifications

• Experience in healthcare, behavioral health, or substance use treatment
• Experience with scheduling, admissions support, or medical office operations
• Experience conducting urine drug screens
• Associate or bachelor's degree
• Bilingual English/Spanish

About the Company

PRC is an adult behavioral health organization operating PHP and IOP programs across South Florida, committed to delivering exceptional care and a recovery experience rooted in dignity, accountability, and compassion.