Client Relations Specialist

Responsibilities

• Manage partnership renewals, engagement, and retention activities for the Industry Catalyst Network.
• Cultivate and maintain proactive relationships with industry partners, affiliates, and collaborators.
• Research and align DSI resources with the strategic and technological priorities of partner organizations.
• Identify and communicate opportunities such as workshops, faculty research, and collaborative engagement to partners.
• Maintain accurate records of partner interactions and engagement metrics within HubSpot.
• Coordinate onboarding and orientation for new partners, including communicating benefits and engagement pathways.
• Serve as a primary point of contact for partners regarding professional development, innovation, and workforce development.
• Collaborate with DSI communications, events, and program teams to execute partner-facing programs and workshops.
• Prepare regular reports on partner engagement, outreach activities, and faculty collaborations.

Requirements

• Bachelor’s degree or equivalent.
• 3 years of experience in partnership management, client relations, business development, or higher education engagement.
• Demonstrated experience managing relationships with external stakeholders, partners, or sponsors.
• Strong stakeholder management skills with the ability to work effectively with faculty, researchers, and corporate representatives.
• Proficiency with Microsoft Office applications and Google Suite.
• Excellent written and verbal communication skills, including business writing and presentations.
• Strong organizational, project management, and problem-solving skills.

Preferred Qualifications

• Experience using HubSpot or similar CRM platforms.
• Experience working in higher education, innovation ecosystems, or academic-industry partnership environments.
• Familiarity with Columbia University systems and research environments.
• Interest in or familiarity with data science, artificial intelligence, or emerging technologies.

About the Company

The Data Science Institute (DSI) at Columbia University is a world-leading research and education institute advancing the field of data science and artificial intelligence (AI). Guided by the principle of Data for Good, DSI leads interdisciplinary collaboration and cultivates high-impact partnerships across academia, industry, and the public sector to drive positive change in society.