Client Relations Officer

Responsibilities

• Oversee the administrative process for issuing or amending trade licenses
• Provide clients and professional partners with license-related information and documentation
• Issue quotes and manage license-related inquiries within organizational guidelines
• Monitor and update the CRM system regularly to ensure data accuracy
• Analyze documentation including passports, application forms, and resolutions
• Respond to partner and client queries via email and phone
• Deliver exceptional customer service to maintain company reputation and integrity
• Foster long-lasting business relationships and handle client complaints effectively
• Collaborate closely with sales, finance, and renewals departments

Requirements

• Full English proficiency
• Intermediate computer literacy, specifically with MS Office
• Excellent customer service skills with effective communication abilities
• Strong attention to detail
• Experience in Customer Service or Client Relationship Management (CRM) is advantageous

Preferred Qualifications

• Ability to speak additional languages

Benefits

• 24 working days of annual leave
• Annual flight home
• Life insurance plan
• Medical insurance plan (with option to upgrade)
• Bonus scheme for relevant departments

About the Company

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.