Client Relations Executive

Responsibilities

• Act as the primary point of contact for landlords, providing consistent performance, occupancy, and review updates.
• Schedule and conduct regular check-ins with key landlords to foster long-term partnerships.
• Proactively identify landlord dissatisfaction and escalate concerns to the GRE and Operations teams for swift resolution.
• Maintain a risk status for each landlord (Healthy / Watch / At Risk) to ensure targeted retention efforts.
• Maintain the CRM with accurate notes, follow-ups, and current communication stages.
• Submit comprehensive weekly reports on portfolio performance.
• Maintain real-time updates in Monday.com or designated CRM systems.
• Ensure 100% compliance with all Standard Operating Procedures (SOPs) and company approval workflows.

Requirements

• Ability to work 6 days a week, from 8 am to 5 pm.
• Strong discipline in CRM management and data accuracy.
• Proven experience in landlord relationship management or client relations.
• Excellent communication skills and a high level of professionalism.
• Ability to manage escalations and take ownership of issues until resolution.

About the Company

SmartCrowd is the parent company of HAVN, focusing on managed property portfolios and delivering operational excellence for landlords and guests alike.