Client Relation Specialist

Responsibilities

• Execute key business functions within the Order Management department, including order processing and maintenance
• Provide call center support and handle client shared mailboxes
• Manage returns processing, including RGA requests and resolving return credits
• Investigate overages, shortages, and damages within applicable systems
• Monitor emails and respond to client and customer inquiries promptly
• Collaborate with other departments on client resolutions and special projects
• Maintain applicable client work instructions and support continuous process improvement

Requirements

• 3-4 years of customer service experience
• Any Graduate degree
• Willingness to work from the Pune office (Koregaon Park)
• Willingness to work rotational night shifts
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities

Preferred Qualifications

• Background in Finance

About the Company

EVERSANA is a global life sciences commercialization services company. Our team of over 7,000 employees is committed to creating a healthier world by delivering next-generation services to the life sciences industry, supporting everything from innovative biotech start-ups to established pharmaceutical companies.