Client Ops Analyst

Responsibilities

• Assist in the end-to-end client onboarding process to ensure a seamless experience across various products and platforms.
• Contribute to the detection and prevention of fraudulent transactions using anti-fraud awareness strategies.
• Support the implementation of automation initiatives and apply knowledge of systems architecture to enhance operations.
• Participate in the change management process, aiding in strategic communications and stakeholder impact mitigation.
• Utilize active listening and questioning skills to effectively address client inquiries and troubleshoot issues.

Requirements

• Baseline knowledge or equivalent expertise in client service operations.
• Demonstrated ability to apply strategic planning principles in a business context.
• Familiarity with anti-fraud strategies within a banking or financial services environment.
• Experience with basic systems architecture and automation technologies for operational optimization.
• Proficiency in active listening and questioning techniques to resolve client issues.

Preferred Qualifications

• Experience in managing client relationships and resolving complex operational challenges.
• Strong analytical skills to assess and improve operational processes.
• Excellent communication skills to effectively interact with clients and internal team members.

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.