Client Operations Manager

About the Company

Outerspace is a fast-growing 3PL fulfillment partner supporting today’s leading DTC and eCommerce brands. We pair world-class operations with people-focused service and transparent technology to help brands scale with confidence.

Responsibilities

• Serve as the main point of contact for assigned brands, providing daily support across inbound, outbound, routing, inventory, and kitting workflows.
• Lead weekly performance calls, reporting reviews, forecasting alignment, and launch planning with clients.
• Monitor KPIs, SLAs, and volume trends across eComm and wholesale workflows.
• Coordinate with internal teams including Receiving, Outbound, Wholesale Routing, Production/Kitting, and Inventory.
• Build and present reporting on order trends, SLA adherence, mis-ships, forecast accuracy, and operational throughput.
• Support client onboarding, launches, large seasonal drops, and BFCM readiness.

Requirements

• 3–5+ years of experience in eCommerce operations, logistics, supply chain, account management, or 3PL client success.
• Strong understanding of DTC fulfillment, routing, inventory workflows, or wholesale distribution.
• Proficiency with Excel/Google Sheets.
• Experience using WMS platforms.
• Ability to manage multiple clients, priorities, and escalations simultaneously.

Benefits

• Paid Time Off
• Paid Holidays
• Insurance (medical, dental, vision)
• HSA & FSA
• 401(K) matching