Client Operations Associate/Manager/AVP

Responsibilities

• Ensure smooth implementation, project execution, and immediate product support
• Train clients on product features to maximize utility and value
• Resolve client queries regarding all product aspects via daily, weekly, and monthly collaboration
• Maintain data integrity within CRM and update stakeholders
• Manage NPS, product adoption, change management, and user certification
• Provide structured feedback and product suggestions to senior management
• Monitor service levels and act as the primary contact for complex problem resolution

Requirements

• Bachelor's or Master's Degree in Computer Science, IT, Business Management, or Statistics
• Experience in client operations with enterprise SaaS products (1-6 years for Associate, 3-10 for Manager, 9-18 for AVP)
• Proficiency in Google Analytics, Ticketing Management, CRM, and Postman
• Knowledge of API standards and system integration
• Hands-on experience with MS Office (PowerPoint, Word, Excel)
• Strong written and verbal communication and presentation skills
• Willingness to travel approximately 100% within and between cities

About the Company

LogiNext is a cloud-based logistics and field service optimization company specializing in automated delivery scheduling, route optimization, live tracking, and delivery validation using advanced machine learning algorithms.