Client Onboarding Specialist

Responsibilities

• Own the end-to-end onboarding journey for FOCAL clients from kickoff to go-live
• Act as the primary point of contact for clients throughout the entire onboarding process
• Deliver platform training sessions and user enablement programs to client teams
• Coordinate with internal teams to ensure all workstreams move forward on schedule
• Track and resolve technical inquiries, feature requests, and configuration issues
• Maintain accurate onboarding documentation and status tracking for all active clients
• Manage multiple concurrent client onboardings, prioritizing effectively across varying timelines
• Hand off completed onboardings smoothly to the Customer Success team post go-live

Requirements

• 2–5 years of experience in Client Onboarding, Customer Success, Implementation, or a similar customer-facing role
• Proven experience managing customer onboarding projects and coordinating multiple stakeholders
• Strong communication and interpersonal skills to build trusted relationships
• Excellent organizational and project management skills with high attention to detail
• Experience delivering customer training sessions, workshops, or enablement programs
• Fluency in both Arabic and English (written and spoken) is required

Preferred Qualifications

• Experience in AML, Fraud Prevention, Financial Crime, Risk Management, FinTech, or Financial Services

Benefits

• Competitive compensation and top-tier health insurance
• High level of autonomy, responsibility, and trust in your role
• Opportunity to work at the forefront of AI in the Middle East
• A fun, dynamic, and inclusive workplace alongside world-class AI talent

About the Company

Mozn is a leading Enterprise AI company enabling organizations to make informed decisions in Financial Crime Prevention and Enterprise Knowledge Intelligence. We are a diverse, collaborative team of innovators building AI that delivers tangible business value and empowers organizations with augmented intelligence.