Client Onboarding Specialist

Responsibilities

• Own the customer journey from initial purchase through activation and first renewal
• Conduct structured kickoff calls and guide customers through key milestones
• Identify early churn signals and execute retention strategies
• Bridge the gap between sales promises and actual product delivery
• Execute established onboarding playbooks and suggest improvements
• Manage multiple concurrent accounts with high consistency and proactive communication

Requirements

• 2–4 years of experience in a client-facing Sales or SDR role
• Proven experience working directly with US or UK customers
• Native or near-native English fluency (written and verbal)
• Familiarity with CRM or Customer Success tools such as HubSpot or Pipedrive
• Ability to work in a fast-paced, execution-focused environment

Preferred Qualifications

• Background in SaaS, online education, coaching, or agency environments
• Experience transitioning from a sales-heavy role to a relationship-focused role

Benefits

• Competitive base salary (geography-adjusted)
• Fully remote, async-first work environment
• Independent Contractor Agreement
• Direct mentorship from senior onboarding leadership
• Clear growth opportunities into broader CS or operations roles

About the Company

AI Acquisition is a multi-8-figure ARR, bootstrapped, and profitable business with over 200 team members. We specialize in launching and scaling information and software products using a highly refined marketing and sales engine.