Client Onboarding Manager

About the Company

SpotOn provides independent restaurants with essential tools to compete, including award-winning point-of-sale systems and AI-powered profit tools. They are dedicated to helping operators boost profit and work smarter through human-backed technology.

Responsibilities

• Lead and develop a team of specialists and associate managers, fostering accountability and performance
• Set clear goals and performance expectations aligned with departmental objectives
• Oversee execution of multiple concurrent projects to ensure on-time delivery and quality standards
• Identify and implement process improvements to increase efficiency and scalability
• Act as a key point of contact for client-facing teams and stakeholders
• Monitor team metrics including installation time, activation rates, and client satisfaction (NPS/CSAT)
• Address escalated client concerns and support the team in resolution efforts
• Develop and maintain team training resources and SOPs

Requirements

• 8 years of professional experience in customer success or related roles
• 3 years of experience managing and developing high-performing teams
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Proficiency with CRM tools, preferably Salesforce
• Strong understanding of restaurant management systems and software solutions
• Experience in fintech or SaaS environments preferred
• Bilingual English/Spanish strongly preferred

Preferred Qualifications

• Relevant professional certifications in Customer Success Management or Project Management
• Knowledge of restaurant operations, management, or hospitality technology