Client Manager

Responsibilities

• Manage the DTCM portal, including new unit permits, cancellations, and related documentation
• Oversee the keyless smart lock system for all properties
• Coordinate with the accounts team to review, save, and distribute monthly reports to property owners
• Maintain the insurance list for all properties and communicate with insurance providers
• Maintain regular communication with property owners via WhatsApp, Telegram, and email
• Coordinate with the internal team and housekeeping manager to resolve complaints and apartment issues
• Remain available to respond to emergencies outside of standard office hours

Requirements

• Fluency in both English and Russian (written and verbal)
• Strong organizational and multitasking abilities
• Ability to work under pressure and respond to urgent situations
• Professional and proactive attitude with high attention to detail
• Willingness to work in-office 6 days a week and maintain availability for emergencies

Preferred Qualifications

• Familiarity with DTCM processes and property management systems

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

About the Company

Trackline Marketing focuses on data-driven growth, helping brands improve visibility, attract qualified leads, and convert them into customers through performance marketing, SEO, and conversion optimization.