Client Manager

Responsibilities

• Drive retention, profitability, and revenue growth for a diverse portfolio of middle and large market Business Travel clients across Australia.
• Create and execute winning client strategies through internal account plans and regular business reviews.
• Develop meaningful client recommendations that quantify value, project savings, and identify premium revenue opportunities.
• Negotiate and manage contract renewals in alignment with profit objectives.
• Build and maintain key relationships with C-level decision makers and procurement directors.
• Manage client risk through proactive retention strategies and bidding processes.
• Collaborate with Service Delivery, CMS, and Advisory teams to resolve issues and drive new opportunities.

Requirements

• Proven client management background with strong travel sector knowledge and product expertise.
• Demonstrated success in C-level negotiations and proposal/renewal management.
• High commercial acumen and strong analytical skills for opportunity analysis.
• Superior communication, presentation, and influencing abilities.
• Experience working with procurement and finance directors.
• Strong account planning and client strategy development capabilities.
• Ability to manage multiple concurrent tasks with excellent time management.
• Must be based in or willing to relocate to VIC, NSW, or QLD.

Benefits

• Flexible benefits including health and welfare insurance, retirement programs, and parental leave.
• Exclusive travel perks with weekly deals on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on a global learning platform and leadership development opportunities.
• An inclusive culture with access to global INclusion Groups.

About the Company

Amex GBT is a global leader in business travel, where colleagues find inspiration in travel as a force for good. We offer an inclusive and collaborative culture designed to help our team members achieve success and make a meaningful impact on the travel industry.