Client Management Leader

Responsibilities

• Lead and manage the Client Management team, providing guidance and coaching to team members.
• Oversee outbound communication staff via chat, email, and phone to improve operational efficiency and performance.
• Provide regular training and feedback to help members achieve goals in lead discovery and customer conversion.
• Develop and execute strategies to meet organizational objectives and drive customer experience.
• Plan and manage special projects and analyze customer data to derive optimal approaches and improvements.
• Review and optimize team processes to balance high service quality with business results.

Requirements

• 5+ years of experience in individual sales or client management.
• Proven experience in team management or leadership roles.
• Experience in outbound sales or customer service.
• Experience in the financial industry or personal investment experience.
• Business-level proficiency in English or Chinese.

Preferred Qualifications

• Experience in outbound operations within a call center environment.
• Possession of a Class 1 Securities Sales Representative qualification (証券外務員一種).

Benefits

• Over 120 days of annual leave, including weekends and public holidays.
• Comprehensive social insurance (Health, Pension, Employment, and Workers' Compensation).
• Paid annual leave (starting from 15 days in the first year).
• Various leave options including maternity, childcare, and bereavement leave.
• Additional benefits such as marriage and childbirth congratulatory payments and welfare club access.

About the Company

moomoo is a next-generation online brokerage and part of the FUTU Group, a leading global financial technology provider. We provide retail investors with professional-level analytical tools, real-time market data, and advanced charting features. With over 25 million users across seven countries, we are dedicated to revolutionizing the investment experience through cutting-edge AI and seamless digital services.