Client Management Director

Responsibilities

• Take ownership of client satisfaction and value delivery across multiple customer accounts
• Build long-term relationships at executive and operational levels to ensure client retention
• Manage complex technology deployment programs, including budget, scope, timeline, and resource allocation
• Lead steering committee meetings to resolve program trade-offs and educate clients on platform offerings
• Provide guidance, mentoring, and coaching to project teams
• Oversee financial aspects including invoicing, credit terms, and monthly revenue forecasting
• Support new sales cycles by presenting delivery methodologies and creating Statements of Work (SOWs)
• Collaborate with cross-functional teams (Product, Platform, Marketing) to resolve technical or capability constraints

Requirements

• 3+ years of business consulting experience
• 3+ years of experience managing complex technology deployment programs using Agile methodology
• Expertise in planning and digital transformation (e.g., demand, supply, or assortment planning, IBP, or Revenue Management)
• Bachelor's degree in operations research, industrial engineering, production engineering, or a related field
• Proven ability to build executive-level relationships and credibility
• Strong proficiency in value impact analysis of processes and technology deployments
• Excellent written and spoken communication and interpersonal skills

Benefits

• Competitive salary and stock options for eligible candidates
• High-growth environment with an entrepreneurial culture and minimal corporate politics
• Comprehensive medical and retirement benefits
• Healthy snacks, fresh fruit, teas, and coffees provided
• Social opportunities including Friday Socials and team activities
• A diverse, international working environment

About the Company

o9 Solutions is a global leader in AI-powered enterprise planning. Our mission is to transform decision-making through an AI-first approach, helping global leaders like Google, PepsiCo, and Walmart optimize their supply chains. By integrating siloed planning capabilities, we help businesses reduce waste, increase operational efficiency, and drive profitable growth.