Client General Manager - Health Sciences

Responsibilities

• Drive client satisfaction, strategic initiatives, and account retention within the Health Sciences sector
• Develop customer-focused solutions by understanding client business drivers, organizational culture, and competitive positioning
• Execute strategic account plans to identify transformational business opportunities and optimize customer experience
• Lead business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management
• Partner with internal stakeholders including Global Business Consulting, Traveler Care, and Product teams to build influence within accounts
• Enhance the company value proposition through technology roadmapping, policy consultation, and optimizing online servicing solutions
• Research marketplace trends and competitor products to highlight unique value drivers such as MI and benchmarking

Requirements

• Proven success in client management, sales, consulting, or procurement
• Demonstrated ability to implement strategies, build action plans, and set measurable goals
• Strong negotiation skills with the ability to handle objections and achieve mutually beneficial outcomes
• High level of financial acumen to leverage key drivers of profitability
• Strong analytical mindset and problem-solving abilities
• Sophisticated communication and presentation skills
• Proficiency in MS Office and business travel service delivery technology
• Deep understanding of the Global Business Travel marketplace

Preferred Qualifications

• Previous experience managing large market or multinational clients
• In-depth knowledge of the Health Sciences sector

Benefits

• Flexible benefits including health and welfare insurance, retirement programs, and parental leave
• Travel perks featuring weekly deals on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on a dedicated learning platform and leadership development opportunities
• Inclusive culture with access to global INclusion Groups

About the Company

Amex GBT is a global leader in travel management, where colleagues find inspiration in travel as a force for good. We offer an inclusive and collaborative culture designed to help our team members achieve success and make a meaningful impact on the industry.