Client Experience Manager

Responsibilities

• Recruit, train, coach, and develop a high-performing team of Client Experience Coordinators
• Own the end-to-end post-sale experience for buyers, from invoicing through final delivery
• Proactively manage priority and high-value client cases and act as a senior escalation point
• Guide shipping strategy by determining appropriate solutions based on value, destination, and risk
• Oversee export and international shipping documentation for compliance
• Partner with Shipping, Finance, Compliance, and Legal teams to resolve issues
• Lead continuous improvement initiatives to streamline workflows and enhance client satisfaction

Requirements

• Bachelor’s degree
• 3–5 years of experience in client service, operations, or logistics
• Experience supporting high-net-worth or premium clients preferred
• Understanding of shipping, logistics, and post-sale operations
• Proficiency in Excel; experience with SAP or similar systems preferred
• Fluency in English, Cantonese, and Mandarin (must be able to read and write Traditional Chinese)
• Flexibility to work evenings or weekends during peak periods

About the Company

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail.