Client Experience Manager, Payment Integrity

Responsibilities

• Identify actionable insights from healthcare claims data and results
• Review client-facing reporting for accuracy, including policy customizations and claim impacts
• Communicate actionable findings to leadership, Client Success, and Go-to-Market teams
• Manage user onboarding, account setup, and platform training
• Act as the primary contact for client inquiries, technical support, and deliverables
• Manage client support processes by logging, tracking, and triaging requests
• Support policy review and implementation via configuration changes within the application
• Facilitate conversations regarding invoices and SLAs
• Monitor client usage and user health on the platform

Requirements

• 5-7 years of experience leading operations or client experience/success in healthcare
• Required experience in payment integrity
• Strong understanding of operations and reporting needs
• General understanding of a payer organization
• Ability to travel frequently

Benefits

• Remote work flexibility with a home office stipend
• Meaningful equity and 401k matching
• Unlimited PTO and wellness reimbursements
• Comprehensive health plans with generous premium contributions
• Mental and physical wellness support (TalkSpace, Teladoc, One Medical)

About the Company

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. We tackle the $1 trillion problem of payment accuracy to reduce costs, increase efficiency, and improve quality of care.