Client Experience Coordinator

Responsibilities

• Support clients through the post-sale process ensuring all actions and SLAs are met
• Issue timely and accurate client communications via email and phone
• Manage invoicing, payments, and collections including shipping payment reconciliations
• Arrange domestic and international shipping and associated logistics requirements
• Obtain quotes from shippers and select the most suitable options for clients
• Provide customs documentation and request necessary export licenses
• Monitor outbound shipment progress and troubleshoot problems with vendors

Requirements

• At least 3+ years of related work experience
• Professional English fluency (spoken and written)
• Excellent client service, active listening, and empathy skills
• Strong written and verbal communication with high attention to detail
• Knowledge of logistics, including domestic/international packing and regulatory compliance
• Proficiency in Microsoft Office, particularly Word and Excel
• Ability to work in a fast-paced, deadline-driven environment

Preferred Qualifications

• Prior experience with SAP
• Prior experience with Freshdesk

About the Company

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail.