Client Experience Coordinator

About the Company

Align is a wellness-focused, podiatric movement clinic, now with a brand new flagship in the heart of Toronto's financial district. We combine medical foot care with a luxury retail experience to help our clients move and feel their best in a modern, supportive environment.

Responsibilities

• Serve as the main point of contact for clients, managing all appointment bookings via in-person, phone, and online channels
• Greet clients, provide clinic tours, and create a welcoming, professional atmosphere
• Process payments, manage daily cash reconciliation, and assist with insurance billing
• Educate clients on services and assist them in the boutique footwear section
• Maintain client relationships through proactive communication and feedback collection

Requirements

• Proven experience in a client-facing role (high-end retail, medical administration, or hospitality)
• Exceptional communication and interpersonal skills
• High level of organization and attention to detail
• Proficiency with booking software and Microsoft Office
• Typing speed of 45+ wpm
• Interest in fashion, health, and wellness

Benefits

• Starting wage of $19 - $23 per hour
• Comprehensive benefits plan (if qualifying)
• Paid vacation and personal days
• Opportunities for career growth and training
• Employee profit-sharing program
• Generous employee discounts on healthy designer footwear