Client Engineer

About the Company

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Responsibilities

• Resolve technical inquiries with customers and partners to help them achieve goals through Glia’s Digital Customer Service platform
• Work with customers' developers, architects, and business analysts to set up complex technical integrations
• Collaborate with Product and Engineering teams via JIRA and Slack to report reproducible bugs
• Conduct effective troubleshooting on bugs and defects raised via Service Desk or virtual channels
• Guide customers on best practices and the finer points of Glia’s capabilities
• Interact and network with Engineering, Product Management, and Customer Success to find solutions

Requirements

• 2+ years in software development, technical support, support engineering, or related
• Good knowledge of RESTful technology and APIs
• Ability to troubleshoot issues with cloud solutions
• Strong customer empathy and desire to deliver delightful experiences
• Excellent English reading, listening, and writing skills
• Firm understanding of Web ecosystem technology stacks
• High competency in communicating complex issues to technical and non-technical audiences
• Bachelor's Degree in Software Engineering, Computer Science, or equivalent

Preferred Qualifications

• Troubleshooting network connectivity issues (TCP/UDP, SSL/TLS)
• Understanding of WebRTC and other web technologies
• Experience with communications or telecommunications technology
• Ability to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP)
• Ability to troubleshoot client-side code (JavaScript, Android, iOS)

Benefits

• Competitive salary and stock options
• Professional development support (trainings, courses, conferences, books)
• Access to latest tools and equipment
• Sports compensation and reimbursement for therapy/counseling
• Team events including annual awards and internal hackathons