Client Engineer

About the Company

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents.

Responsibilities

• Resolve technical inquiries with customers and partners to help them achieve goals through Glia’s Digital Customer Service platform
• Work with customers' developers, architects, and business analysts to set up complex technical integrations
• Collaborate with Product and Engineering teams via JIRA and Slack to report reproducible bugs
• Conduct effective troubleshooting on bugs and defects raised via Service Desk or virtual channels
• Help customers understand Glia’s capabilities and influence the implementation of best practices
• Interact and network with Engineering, Product Management, and Customer Success to find solutions

Requirements

• 4+ years in software development, customer support/service, or support engineering
• Strong customer empathy and desire to deliver delightful experiences
• Excellent reading, listening, and writing skills in English
• Good knowledge of RESTful technology and APIs
• Ability to troubleshoot issues with cloud solutions
• Firm understanding of Web ecosystem technology stacks
• High competency in communicating complex issues to technical and non-technical audiences
• Bachelor's Degree in Software Engineering, Computer Science, or equivalent

Preferred Qualifications

• Skilled in troubleshooting network connectivity (TCP/UDP, SSL/TLS)
• Understanding of WebRTC and other web technologies
• Experience with communications/telecommunications technology
• Ability to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS)

Benefits

• Competitive salary and stock options
• Professional development support (trainings, courses, conferences, books)
• Access to latest tools and equipment
• Sports compensation and reimbursement for therapy/counseling
• Team events including annual awards and internal hackathons