Client Engagement Manager

Responsibilities

• Cultivate and maintain strong relationships with existing clients to ensure high levels of satisfaction and perceived value.
• Understand unique client needs and objectives to tailor services effectively.
• Collaborate with clients to negotiate terms and conditions for contract renewals.
• Partner with internal teams to resolve client issues promptly and ensure seamless service delivery.
• Drive revenue growth by identifying and closing upselling and cross-selling opportunities.
• Gather and analyze client feedback to provide insights for service enhancements.
• Maintain accurate client records, contracts, and agreements within the CRM and filing systems.
• Prepare regular reports regarding contract renewals, client satisfaction, and revenue trends.
• Stay updated on legislative, compliance, tax, and legal requirements to keep clients informed of their obligations.

Requirements

• Degree qualification.
• 10+ years of experience in Sales and Client Engagement roles.
• Strong customer service acumen with proven sales expertise and persuasive skills.
• Excellent verbal and written communication, active listening, and interpersonal skills.
• Proficiency in data analysis and the ability to identify solutions to complex issues.
• Highly organized with strong project management and multitasking capabilities.
• Experience leading teams and guiding projects with empathy and patience.
• High-level IT skills, including advanced CRM and relevant software proficiency.

Benefits

• Performance-based bonuses and participation in a profit-sharing scheme.
• Eligibility for the CBC equity plan.
• Access to the CBC Academy for continuous professional development.
• Attractive salary package, commission structure, and exclusive discounts.
• Extra annual leave for employees with 2+ years of commitment.
• VIP access to networking events.
• Comprehensive health package and additional benefits.
• Team building and social activities.

About the Company

Creation Business Consultants helps entrepreneurs, SMEs, and multinational corporations enter, expand, and restructure within the GCC market, including the UAE, Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar. We act as trusted business partners, providing expert counsel on corporate structuring and market intelligence to ensure a seamless and cost-effective entry into the region.