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Alloy
Posted 3 days ago

Client Enablement Lead

Alloy
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Requirements

4–7 years experience in client enablement or technical content strategy, Experience owning documentation end-to-end, Proficiency with AI writing tools and documentation platforms, Ability to simplify complex technical concepts

Skills

Technical WritingSaaS

About the role

About the Company

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk.

Responsibilities

  • Own Alloy's external knowledge base strategy including docs, tutorials, videos, and trainings
  • Collaborate with Technical Solutions to design client training programs and onboarding materials
  • Design processes to audit and improve materials based on support tickets and client feedback
  • Build and maintain onboarding and training resources for internal teams (Technical Solutions, Sales, and Product)
  • Define and enforce documentation standards, information architecture, and content lifecycle processes
  • Leverage AI writing and documentation tools to scale content creation
  • Measure enablement impact through metrics like self-serve resolution rates and CSAT

Requirements

  • 4–7 years of experience in client enablement, documentation, or technical content strategy
  • Proven track record of owning documentation end-to-end
  • Experience designing for multiple personas with varying technical depths
  • Hands-on experience with AI writing tools and modern documentation platforms (e.g., Notion, Readme, Confluence, Guru)
  • Ability to make complex technical concepts accessible to non-technical audiences
  • Experience working alongside product, design, and engineering teams

Preferred Qualifications

  • Experience in fintech, identity verification, compliance, or API-driven B2B SaaS
  • Familiarity with developer-facing documentation such as API references, integration guides, and SDKs

Benefits

  • Unlimited PTO and flexible work policy
  • Employee stock options
  • Medical, dental, and vision plans
  • 401k with 100% match up to 4%
  • 16 weeks of paid parental leave
  • Home office stipend and annual Learning & Development stipend
  • Well-being benefits including ClassPass and OneMedical
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Client Enablement Lead

Alloy · New York City

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